Privacy Policy

1. Introduction

Andrew Roberts Advisory ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Information We Collect

We may collect the following types of personal information:

• Contact information (name, email address, phone number, postal address)
• Organisation details (company name, position, industry)
• Professional background and qualifications
• Information provided in enquiries, bookings, or consultations
• Website usage data (IP address, browser type, pages visited, access times)
• Payment and billing information (when engaging our services)

3. How We Collect Information

We collect personal information through:

• Direct interactions (forms, emails, phone calls, meetings)
• Website enquiry and booking forms
• Email correspondence
• Professional networking and referrals
• Automated technologies (cookies, analytics tools)

4. How We Use Your Information

We use your personal information to:

• Provide advisory and consulting services
• Respond to enquiries and booking requests
• Communicate about our services and relevant updates
• Process payments and maintain financial records
• Improve our website and services
• Comply with legal and regulatory obligations
• Send relevant industry insights and governance updates (with your consent)

5. Disclosure of Information

We may disclose your personal information to:

• Service providers (IT, payment processing, professional advisors)
• Professional bodies and regulatory authorities (when required)
• Legal and compliance advisors
• Third parties with your consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission (SSL/TLS encryption)
• Access controls and authentication
• Regular security assessments
• Staff training on privacy and security

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Professional records are retained in accordance with relevant accounting and legal requirements.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Make a complaint about our handling of your personal information

To exercise these rights, please contact us at hello@aradvice.com.au

9. Cookies and Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. You can control cookies through your browser settings. We may use analytics services to understand how visitors interact with our website.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint by contacting us at hello@aradvice.com.au. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au